Economic Implications of Digital Banking on Financial Inclusion in the EMEA Regions
DOI:
https://doi.org/10.55578/jift.2601.001Keywords:
Digital Banking, Financial Inclusion, SMEs, Mobile Financial Services, Technology Acceptance Model (TAM), Customer Relation Model (CRM)Abstract
The economic impact of digital banking were explored in this study in a manner to expand financial inclusion across the EMEA (Europe, Middle East, and Africa) region. The study incorporated Technology Acceptance Model (TAM) in its central discussion while concentrating on two strategic components of economic interest how useful customers comprehend digital banking and how straightforward it is to adapt. The study discussed how consumers and small medium enterprises (SMEs) particularly in underserved communities are implementing these systematic inventions. By adopting Chi-square statistical analysis test, the study established a compelling correlation between digital banking adoption and improved financial inclusion, with a Chi-square value of 11.136 at the 0.05 significance level. The study findings underscore the access to internet connectivity, automated teller machines (ATMs), mobile phones, and point of sale (POS) terminals, performing the main functions in enabling the utilization of digital financial services. This study observed that the regions with greater digital infrastructure along supportive policies were inclined to high ranking adoption levels. On the other hand, obstacles persist specifically among the low-income citizens and rural areas where inequalities in digital literacy, inconsistent regulations, and limited infrastructure endure to limit economic progression. Integrating TAM across-regional economic environments, this study appends additional assessment to the discussion surrounding financial inclusion. The study points to the behavioral and technological factors that guide the implementation and demands inclusive schemes, focused financial education, and greater investment in digital infrastructure. These identifiable economic and technology components advanced practical speculations for policymakers, financial institutions, and tech developers thriving to creäte a more rightful digital economy throughout the EMEA economic regions.
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Copyright (c) 2026 Inimfon Bassey Bassey, Okechukwu Matthew Ani , Frederick Oscar, Godwin Nse Ebong, Okwudili Matthew Ugochukwu (Author)
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